A Guide To Select The Right Kind Of Telephony System For Your...

A Guide To Select The Right Kind Of Telephony System For Your Business


For any business, the success rate and growth rate depends on various factors. One of the main factors is exchange of communication between customers and you. It maybe voice calls, emails, fax, video calls, conference calls or even messages. In order to achieve this you need to have a very good telephone system. Today, there are lots of good phone systems available in the market.

Good in the sense, your customer should be in a position to reach you at any given point of time. Especially the sales or technical teams should always be available, by this you can build a good rapport with your customer and thus your business will grow and in turn you will earn good. The big challenge in front of you would be the selection of suitable phone system.

Consider the below mentioned factors while selecting a phone system:

  • Enhanced customer interaction – this can happen only of you have a good phone system that can connect your staff with your customer at appropriate times. The phone system should be good enough to handle many numbers of calls that are being transferred to the respective person or department. The failure happens when you miss your customer calls or messages.
  • You should get a very good customer satisfaction rate. This could only be possible, if your customer is able to get in touch with in any of the communication forms whenever he needs. Nowadays, you can get the customer satisfaction online survey reports with your telephony system provider.
  • If you are planning expand your business then you have the option of enhancing your existing phone system. There many players in the market who will help you in getting the right system that suit your business. The right kind of PBX i.e. Private Branch eXchange will help you raise your business levels.
  • The phone system you are going to buy should be able to handle flexible working culture. Today, the most happening trend is working from multiple places i.e. work from home, from hot spots or even from the individuals’ portable devices.
  • You can choose either a system that can be handled by your staff or a cloud system with a consultant’s assistance. Again you need to assess your productivity and the existing communication system and then select a suitable phone system.
  • Finally, you should look at return on investment as well. You can calculate how much you are going to get back with the new phone system and how fast.

Since the phone systems market is vast, you will need to meet many vendors and understand what best they are ready to offer you. Some companies even have test runs before you purchase a system. You can take up a trial and then decide.

You can go with some of the reputed brands like Grandstream PBX. The service provider will help you in selecting the suitable system for you. The various kinds of PBX systems include traditional, IP and hosted PBX. Match with your business requirement and purchase the right one to get maximum benefits.